Atlanta, GA
Georgia draws a line through the middle of the plumbing trade that most states do not, and it changes which jobs you can legally take. If your office is not asking the right question at intake, you find out on site.
Plumbing licensure in Georgia runs through the Secretary of State, under the State Construction Industry Licensing Board's Division of Master and Journeyman Plumbers — not a health department, and not a general contractor board. A statewide Master Plumber documents a minimum of five years of plumbing work covered by the Georgia State Plumbing Code, of which at least two years were spent licensed as a Journeyman, and the Journeyman licence must have been active for at least two of them.
The application is unusually social for a trade licence: at least two of the references have to themselves be Licensed Master Plumbers, and a background check from a local law-enforcement agency goes in with it. Applications are filed through the GOALS portal — paper is no longer accepted.
The split that matters operationally: a Class II Master Plumber additionally documents commercial or industrial plumbing experience. So "do you do commercial" is not a preference question in Georgia — it is a licence-class question, and the answer determines whether a job is yours to take at all.
Padoori answers on the first ring and asks the qualifying questions your office asks before anything gets scheduled — residential or commercial, property type, what is failing, whether water is actively escaping, whether the caller owns the building or manages it, address and callback number. The agent is built during onboarding around your services and reviewed by our team before it handles a live call, so the qualifying logic is yours, not a generic template's.
With Google Calendar or Acuity connected, it books a real slot straight onto that calendar. On a CRM instead, it captures the request and the caller's preferred time and pushes it through for your team to confirm — which is what you want when the answer to "can we take this" depends on which licence class is free that day. Thirteen integrations are live today, and any caller who needs a person gets one.
It pays if commercial enquiries are reaching you after hours and going to voicemail, because those are the calls with the largest ticket and the shortest patience. It does not replace the judgement call about whether a specific job sits inside your licence class — that stays with you.
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